How To Find The Right Service Provider For Co-sourcing?
Finding the right IT sourcing partner and forming an advantageous alliance can have a huge impact on the overall profitability of your organisation. Many IT leaders and CIOs do not consider co-sourcing as a viable option as they generally assume that they cannot find a partner who can handle their internal processes efficiently. However, while there is no two ways about the fact that finding a smart and efficient co-sourcing partner is hard, there are certain best practices that when employed can help you find the right IT service provider.
Benchmark the deliverables and expectations
First things first, while trying to find a suitable co-sourcing partner, you must procure the details of your organisation's current processes, costs involved, performance quality and service cycle time. An insight into these aspects would help you benchmark your expectations from your new IT partner. The next step is to understand that finding the right co-sourcing partner will take a great deal of planning, investigation and negotiation. You should also be prepared to view your co-sourcing partner as an extended part of your internal team.
Choose a partner who understands your business
The right sourcing partner should ideally have a very good understanding of your industry or domain. You must check and ensure that your sourcing partner understands your business needs and can leverage technology to transform your goals into reality.
A professional partner will be able to cater to your current as well as future needs
Your chosen co-sourcing partner should be able to offer you the luxury of scalability. This is important, especially if you are a growing business. It is recommended that you discuss your current and future needs with your potential IT partner to ensure that you do not have to shop around for a new IT partner in the near future.
Location doesn't really matter
It really doesn't matter if your sourcing partner is offshore or just 3 miles away from your office. If they are professionals, they will ensure that they act as an extension of your in-house team and that you receive great service at all times.
A proactive sourcing partner is a good partner
An efficient sourcing partner will not only have processes in place for BAU days, but also for emergencies. A reliable IT service provider takes proactive measures to ensure that you are ready to face difficult situations with minimum impact on the business. Needless to mention that your chosen service provider should be able to offer you enterprise level support at all times.
Many organisations face issues in terms of service quality, escalated costs, security and control, especially when outsourcing critical IT processes without paying heed to the above mentioned best practices. As mentioned earlier, cost should not be the only factor to be considered while co-sourcing, as more often than not, lower rates do not necessarily imply lower costs overall.