Customer Delight

Allied Worldwide’s bespoke and flexible services are enriched by our philosophy of delivering “A Quality Service and not just Personnel”. A large part of our success is due to the fact that we employ the best personnel for our clients and enable systems to ensure that their outputs can match or exceed given SLAs. The following testimonials are a few recent examples of ‘Customer Delight’ achieved by our personnel.

Dow Adlam – IT Support Professional at AIMIA, London

Just a quick note to say that Dow Adlam has proven to be a real asset at Aimia in the short time he’s been with us.

He has settled in extremely well and gets on with the entire team, Aimia and Allied alike. He has professionally and calmly managed an IT equipment power issue which has been affecting an entire floor of the business and arranged for a contact to collect a storage room full of redundant IT kit we have been trying to get rid of for many months now… for free!

He is always friendly, approachable and polite with a can do attitude. Dow really flies the flag for Allied Worldwide in their ability to provide resource with technical ability and excellent customer service.

Well done Dow!

Service Delivery Manager / CSE at AIMIA, London

Manuel Ernesto Rangel Tinjacá - 2nd Level Support Professional, Leading Multinational Brewery, Colombia

I want to thank you for all the support. You are a great professional and your involvement with our business and commitments with the impact we were facing was amazing.

IS Service Delivery Leader at Leading Multinational Brewery

Manuel Ernesto Rangel Tinjacá - 2nd Level Support Professional, Leading Multinational Brewery, Colombia

Finally the system provider to overcome the drawbacks associated with the databases, the system is stabilized and operating normally.

Beyond the purely technical, first of all wanted to thank you Manuel for the time you took to assist me in understand, in attending to the service provider and understand all requirements, and acknowledge the excellent support provided solution really overcomes.

Service Delivery Sr. Analyst at Leading Multinational Brewery

Derrick Bradby - 2nd Line Desktop Support Professional, Leading Multinational Brewery, Coral Gables, Florida

I would like to take this moment and demonstrate our appreciation for the great job you did yesterday. You showed us that you are a very resourceful technician by obtaining the device manual and assisting your team and getting the job done. Well done my dear friend!

SDL at Leading Multinational Brewery, Coral Gables, Florida

Support Professional in Germany

I would like to express my appreciation about the excellent support from Michael. He is extremely supportive at a high level of quality and enormous velocity. While my PC crashed on Friday afternoon, he supplied me with a temporary PC on the following Tuesday (including ) shipment – so he reduced the down time to the very minimum. Since this was not the first time he helped in a difficult situation, I want to let you know about my greatest satisfaction with his support.

Applications Engineer - Leading Manufacturer of Test Equipment

Helpdesk Analyst in Harrow

I just wanted to send you a short note to let you know how much I appreciate Peter's support. He's always very helpful but recently he helped solve a problem which was taking me ages to get resolved and although it had nothing to do with him, he checked the status of the ticket, kept me informed, made some calls. He does a great job – always understands the issues and reacts quickly. Behaviour like this deserves an email to the supervisor… so here it is. Peter is a great asset – with little onsite IT support, it's "comforting" to know that help is only a call away!

Executive Assistant - EAMER, Leading Photography Company

Support Professional Level 2 in UK

I would like to express my thanks for all your help over the last few weeks regarding my issues. I am on the understanding that most of my problems could have been dealt with by the Helpdesk remotely. So I write this to thank you for all the help and guidance in times when you have had to travel unnecessarily to my site. Without you the process would be even longer than what I have had to experience each time I log a call with the Helpdesk.

Centre Manager, Global Real Estate Firm

2nd Line Desktop Support Professional and IT Support Professional in Oldham

I'm just writing to say how helpful Arif and his colleagues have been with the Civica implementation. The classroom that they set up at short notice is perfect for our needs and any other requests have been dealt with in a prompt and efficient manner. I thought you ought to know how well thought of the ICT support is here. I have fed this to my manager and Head of Service. Thanks.

Senior Library Officer - Service Development at a County Library

IT Support Analyst in New York

Hi - I don't know how you consistently find such nice IT technicians. Tej is a peach. In addition to his unfailing good humor and consistently good support, he's been working for a month trying to get Jeff's printer to print envelopes – a problem since Lexmarks were installed, and – with some help from the engineers - he succeeded. So while I'm thinking of it, I just wanted to sing his praises for a moment.

End user, Global Law Firm

Support Professional Level 2, High Wycombe and 2nd Line Support Professional, High Wycombe

It was good to meet you last week, I just wanted to put in writing how impressed I was with your technicians that have been to site in the last few weeks. Both Cyprian and Mark were extremely helpful and knowledgeable as well as being personable and going the extra mile. I was very impressed with both of them and yourself. Many thanks for all your help and assistance.

Site Facilities Manager at Global Real Estate Firm

2nd Line VIP Support Professional in New York

We are lucky to have him! He is so pleasant, quick, very good at resolving problems and has excellent follow through and communication. A great addition to the Americas IT team! Keep him happy!!!!

COO Americas, Leading Luxury Fashion Retailer

GSD Analyst – Spanish Speaking in New York

I wanted to drop you a line to let you know that Maria is an absolute pleasure to work with..She is always pleasant and friendly and gets the job done every time. She has strong follow up skills and makes sure that all tickets are closed successfully. I have also had other associates in the NY store mention "maria" from IT who is amazing! I am sure you already know what an asset to your team she is!

Cash Office Supervisor, Leading Luxury Fashion Retailer

Desktop Support Controller in London

Just wanted to drop you a quick note of feedback for James. When I've engaged with James over the past few months he has never failed to impress. Whether it be to feedback on documentation, liaise with staff or coordinate failed hardware, his attention to detail and thoroughness have produced great results. Clearly there have been times when my project has put James under significant pressure, however he has always dealt with this in a calm and professional manner and got the job done to the highest standards. Well done James!

Project Manager, Large Private Equity Company

Service Desk Analyst in Birmingham

I just wanted to drop you a quick note of positive feedback for Chris. We've had an ongoing minor issue with good clients of mine, Chris's & Tom's device, where they have stopped working over the past week. James, Seamus and myself had looked into it, and decided the best approach would be for James to log a call, as we were baffled.

Chris took the initiative, did some digging and discovered it was a missing permission on the Pilot OU. A great spot! As I always say "don't thank me, thank my boss...

Senior Technical Consultant, Large Private Equity Company

2nd Line Support Professional in Prague

It is already some time ago but I would like to thank Pavel for his support during office reconstruction. All the computers for Customer Service were ready in the morning so that we could start working and Pavel was checking with all of us if everything works as expected…There is also one more thing from this week – I needed urgently a laptop for a team member. I asked Pavel and the laptop was ready still the same day, token inclusive. Such a quick support helped us a lot.

Manager, Major Sanitary Product Manufacturer

Support Level 2 in Midlands, United Kingdom

Many thanks for all your help today at the Birmingham site ... Having you work on the ground to upgrade the 5 machines to a state that allowed us to roll out the McAfee Encryption Software made our work here at IBM seamless..Your support throughout the day will ensure that the IBM project team will successfully deploy McAfee Endpoint Encryption to our pilot users at Birmingham. Thanks again for all your support and help ... It is much appreciated.

IBM Project Manager, Global Real Estate Services Firm

Field Desktop Engineer, Service Desk Analyst, Support Professional Level 2, UK Resource Team Leader, Desktop Support Analyst, MAC Support Specialist (Backfill), Desktop Support Professional in Birmingham

Really impressed with Derek, Dave, Shivji, Chris and Shane this week. Cracking on with new computers and willing to help and go above the call of duty. Especially Dave who was happy to stay late, whizzed around and did a fantastic job with Ian Lobley handover who was very happy…Of course I won't discount the regulars, Mark and Hetul, who did a sterling job over the last weekend and Hetul with me the previous weekend. Brilliant.

Manager, Large Private Equity Company

2nd Line Support Professional in Eindhoven, Netherlands

This was the quickest response I've ever had from IT and everything works first time without me having to ring up and ask anything! Thank you all so much for making it so easy…hopefully I can hold on to this one!!

End-user, Supplier of Test Equipment

Support Professional Level 2 in United Kingdom

Matt has proved an invaluable asset to my team on the ground in Greenpark. I was in the position that I had to rely on him to be our eyes and ears for the project. I found Matt to be capable and responsible and was a great resource to have available to me. I would have no hesitation in using Matt for any similar role in the future.

PC Refresh Coordinator for EMEA, Top Provider of Managed Network Security Services

Support Professional Level 2 in Midlands, United Kingdom

Hi Ben, Forgot to say to you earlier that Dave did a grand job for us last week and I really appreciated it. He is conscientious, looks at all the detail, investigates well and methodically, escalates appropriately, excellent communication with the users. He stopped behind one evening to get a user working with a token which was much appreciated. Top job and a pleasure to have him with us. He had a baptism of fire one day doing a huge Agresso call along but got to grips with it straight away and he was able to do other Agresso calls through the week which was good practice and without any fuss or issue.

Manager, Large Private Equity Company

Support Professional in Hounslow

John stayed late last night while he waited for the delivery, before then fitting the new power supply – what a star!

Team Leader, Prominent Software and Technology Services Company

Support Professional in Hounslow

ohn has gone ‘above and beyond the call…’ again. These on-site guys are a real asset to your organisation. Please ensure that John is aware of my appreciation of his sustained efforts on our behalf.

Support Services Manager, Prominent Software and Technology Services Company

2nd Line Support Professionals in Cologne and Berlin

I want to express my full satisfaction of the support received from Michael this morning.

He fixed all my Outlook/PC issues in about 1 hour while he detected a corrupt OST file and also of an unexpected size of 3GB, now the file is 340k, about one-tenth in size and not detected as corrupt with CHKDSK. Walter yesterday I believe started also the right process as he found several corrupted PST files and this took him all day to get those checked and repaired (what's normal), unfortunately the root cause of all trouble of PC locking up seemed to be the corrupted .OST file and he might have come today to the same conclusion if he worked on it.

Really excellent support from Michael! Please reward him for this level of support! If one day he wants to come to Switzerland we will embrace him with Open Arms!

EMEA Sr. Operations Manager, Distributor of Electronic and Industrial Components

1st Line Support Professional in Birmingham

I just wanted to drop you some feedback on Debbie's performance over the last couple of days. Unfortunately unexpectedly, I've had to work from home over the last couple of days. My RSA token was migrated on to my Blackberry back in February and this was to be the first time I used it. It had disappeared (God knows where it had gone!) from the Blackberry but Debbie has worked really hard getting me back up working again. The girl has the patience of a saint - given that she is talking to a technophobe with limited IT skills. I know people are always quick to moan when something doesn't work but I thought you should know that I found her helpful, knowledgeable and extremely determined to get to the bottom of my missing RSA token. A pleasure to deal with her.

End-user, Large Private Equity Company

Desktop Support in London

I think the IT team have been fantastic over the month of Feb as we've had a lot of dealings with them for IT issues with MIM starting. Special mention to James and Mark who have put a lot of time and effort into helping our new team integrate and settle in, including sitting in our area for days at a time and coming down to help at a moment's notice. Thank you!

Executive Assistant, Large Private Equity Company

Client Success Stories

Our client successes spans across fortune 500 companies & verticals.

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