Distributed Support: IT Businesses Improve Overall Quality & Functionality, through Third-Party Distributed Support Mechanisms
Distributed support, is defined as a range of services administered by a central support function, delivered to a number of sites across varied geographies. It is a unique and pro-active approach for IT companies, as it helps them resolve technical issues at source, enabling them to meet their SLA's and right-size their resources.
Distributed solutions enable companies to have focused support at remote offices, where a full-time member of support staff would be inefficient or unwarranted. Distributed on-site and offsite solutions can significantly decrease request resolution time by up to 35% and enhance the visibility of IT service delivery for users. The support is administered centrally and delivered locally, so organisations can retain in-house management and control.
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