Distributed Support: Get Global IT Support-Deliver Flexibility and Agility to Your Business
In a DSS model, the IT supplier provides resources at the centralised help desk and local resources at the client's work stations in different regions. DSS manages the different regions from a centralised help desk and provides local resources to the region on a full/part time/ad-hoc basis. Bi-lingual resources provide support in the regions' local language and report in English to the centralised help desk. Thus, DSS overcomes the limitations in dealing with IT suppliers.
The distributed support model is one of the most effective methods for companies to reduce IT costs, while gaining access to innovative technologies that can confer a competitive advantage. Through Allied's distributed support service, you can gain access to a wide network of experienced and multi-lingual professionals, who will administer and carry out support operations at all your offices across the globe.
Download this White Paper