IT Helpdesk Support Services

Companies serving clients across the globe need IT helpdesk throughout the year. Therefore, 24x7 help desk has become a necessity. Simultaneously cost pressures have also increased and this threatens the provision of continuous IT Support. Maintaining permanent staff to deliver business continuity can be a costly exercise. In order to get the best balance companies must try and employ helpdesk services strategically to manage peaks and troughs.

Allied delivers a host of flexible 24x7 helpdesk support solutions to choose from based on your needs. These include regular, out of hours, part-time, contingency support. Our 24x7 Helpdesk services provide an effective alternative to your in-house support teams by offering extensive technical knowledge and round-the-clock support. Get access to multi-channel (voice, web, e-mail and chat based) helpdesk services for local and global distributed delivery platforms. Our services include first, second and third level IT support solutions. We use the most advanced and latest Helpdesk technologies such as - Remedy, Service Desk from HP, Advance Helpdesk from CA, Track IT and Touch Paper.

Highlights of our 24x7 Helpdesk Service

  • Single-point of contact
  • Reduction in overall operational costs by up to 30%
  • High quality solutions delivered in accordance with ISO 9001:2000 and ITIL best practices
  • Flexible 24x7 helpdesk support that is site appropriate - Full-time or Part-time
Help Desk Services
  • Voice, E-mail and Chat-based Support
  • Online Live Helpdesk
  • Website Navigational Assistance
  • Tracking & Reporting Systems
  • Enterprise IT Infrastructure Support
  • Software Configuration & Installation Assistance
  • Remote Assistance
  • Server Administration
  • LAN & Server Support

Over the past 20 years, we have worked with a number of Fortune 500 companies and delivered excellent results. Our clients include some of the biggest names in equity, telecommunications, technology and media. We have had plenty of success across verticals and here are a few examples.

Our work for a ‘leading telecommunication company’ in the areas of 24x7 Helpdesk Support services led to significant improvements in end-user productivity and customer service levels. In another example, our highly efficient services helped a ‘popular television network’ achieve a 30% reduction in their operational costs, while ensuring better customer satisfaction levels.

For advice or more information on our 24x7 helpdesk support services, please reach out to us through the contact form provided on this page.

Contact Us:

Please let us know how we can help you and we will get straight back to you.
Contact us for your IT Managed Support Services

or give us a call: (+44) 1494 532 751