AI Managed Services
overview
An AI Managed Services Provider – not an MSP using AI
Most providers bolt AI onto an existing managed service. The service desk stayed the same; a chatbot appeared in front of it. The economics didn’t change – because the delivery model didn’t change.
Allied is built the other way round. Digital workers aren’t an assist layer over a human team — they’re the first line of delivery, executing defined tasks and processes with consistent output at scale. People are deployed where judgement, context, and creativity are the value.
How We Can Help You
IT Manager
Keep your service desk performing at its best, with digital workers absorbing volume so your team focuses on the issues that need judgement.
CIO & IT Director
Cut delivery cost by 30–40%, free your teams for strategic objectives, and hold delivery to outcomes rather than activity.
IT Partner
Leverage Allied Worldwide’s AI-native delivery and global presence to deliver high-quality services to your own clients.
our mission
How FusionWork™ delivers AI-native results
FusionWork™ is Allied Worldwide’s model for the fusion of human and digital workers, measured on outcomes rather than hours. Work is routed to whichever worker – digital or human — resolves it best, and performance is judged on what was delivered.
- 84%+ auto-resolution – issues resolved end-to-end by digital workers, without human intervention
- 30–40% cost reduction against traditional fixed-headcount delivery
- Service Desk for Workforce Integration – a vendor-agnostic platform where human and digital workers collaborate in real time, with automated escalation and continuous learning
- Variable Capacity Workforce – the mix of digital and human resource reconfigured to business need
The no-layoffs commitment
DHRA™ – Digital Human Resource Architecture – carries a commitment most providers can’t make. Digital workers augment people; they don’t replace them. Where a client transfers a function to Allied, the team transfers with it into an organisation where their capability keeps growing.
Delivery runs under FRA™, our Flexible Resource Architecture: outcome-based credits in place of fixed headcount. The Reliability Rebate returns credits linked to delivery reliability and outcomes achieved.
Delivering for Oracle, Burberry, Diageo, World Rugby, IBM, TCS, City Football Group and JLL. ISO 9001 governed processes.