Technology Support / IT Managed Services
overview
Core infrastructure and support, delivered AI-first across 64 countries
The service desk is typically an employee’s first and only point of contact with their IT function — which makes it one of the most consequential touchpoints in the business. It’s also where AI-first delivery shows the fastest.
Allied delivers technology support in 64 countries, combining digital workers for volume and consistency with multilingual human specialists for the issues that need judgement. Support ranges from bespoke arrangements to 24/7/365, remote and on-site, covering infrastructure, networks, and individual devices.
our mission
Co-sourcing, not outsourcing
We don’t take work away from your team. Under co-sourcing, client and Allied teams — human and digital — operate as one blended capability under FRA™. Your people keep their context and their careers; we bring scale, coverage and digital execution across 64 countries.
Improved service
Reduce costs
24/7/365 support
In any language
Worldwide Service
our services
What’s included
- 24/7/365 multilingual service desk and incident management
- Infrastructure, network, desktop and server support, remote or on-site
- End-user support across distributed and remote workforces in multiple countries and business units
- AI-first triage and resolution, with 84%+ auto-resolution across the digital worker layer
- ISO 9001 governed processes
Requirements change; headcount doesn’t flex with them. FRA™ replaces fixed resourcing with a Variable Capacity Workforce at a predictable monthly cost profile, so coverage scales to demand rather than to your org chart.